Support and Help Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Response Warranty

  • Each ticket that you submit to the technical help team will be answered within about 60 minutes. The normal inquiries shall be responded to straight away. However, if the help question you have sent requires the aid of a proficient technician, we will address the ticket to him and will let you know about the postponement.

  • Top quality support service
  • Qualified Customer Assistance Service

  • We provide you with 7 days a week client support by using a lightning fast ticketing solution built into your Control Panel. You’re able to contact us anytime about any of the software packages that come pre–installed on the virtual server, which include the desired Linux OS, the server admin panel and our in–house designed Web Site Control Panel.

  • Intuitive help center
  • An Informative Help Zone

  • An exhaustive and regularly updated knowledge base is integrated into our in–house built Web Site Control Panel. It provides quick tips on how to execute all of the common website managing duties. The Help area offers you extensive how–to article tutorials and step by step video lessons. You can open the Help zone by clicking the Help or Video buttons in the top right side of each Control Panel section.