Technical Support Channels
A Sixty–Minute Response Guarantee
All your support requests will be responded to in no more than 60 min after the support ticket or e–mail is submitted. If your issue calls for additional assistance from an administrator, we will direct the support ticket or the e–mail to the person on duty, without delay then leave a note to inform you that more time will be required for reaching the optimal solution. If you make use of the Managed Servers package, all of the server management services included there will be carried out whenever you like.
A Top–Quality Customer Care Service
Our tech support staff will be at your disposal 24/7/365 if you require assistance with the Web Site Control Panel or with any of the applications that we preinstall for you on the dedicated hosting server. What is more if you require assistance with the everyday administration tasks on your server, you can have a glimpse at our Managed Servers package, which includes data backup hard drive space, Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting procedures, etc.
A User–Friendly Help Area
Our Web Site Control Panel is installed by default for every dedicated server. Among its characteristics is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of educational articles have video versions which demonstrate all the tasks that you can perform in a very illustrative way. You can find the educational articles and the video tutorials in the top right corner of each Web Site Control Panel section.