Being able to get in touch with your cloud website hosting company when you have any type of questions or experience any issues is quite important and how fast they'll answer back and take action is usually crucial, in particular when your website is business-oriented, as more downtime could mean losing prospective customers. The support solutions are, in addition an easy way to identify genuine providers from resellers. The latter generally reply just to emails or support tickets and you may have to wait for a whole day or longer in order to get a reply. When your problem calls for a couple of responses, you could end up losing a few days so as to get a simple problem fixed. Using a genuine and reputable web hosting provider, you'll be in a position to contact the support team at any moment and get a prompt response whatever the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of receiving assistance in a timely manner, so our cloud website hosting services feature 24/7 support and several means of communication. If you don't have an account yet, you can easily phone us or come on our live chat and chat with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up getting a service which you cannot use. If you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it needs further analysis. In contrast to the majority of providers that you can find today, we respond to all of the tickets within an hour, so you won't have to wait for a whole day. Our support services are accessible round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We know how important it is to get timely help, particularly when your web site is not working efficiently for whatever reason. All our semi-dedicated servers include 24/7 customer and technical support, consequently if something happens, you can use plenty of methods to get in touch with us - phone line with a few local numbers internationally, live chat, emails and support tickets. The first two choices are for billing, pre-sales and general issues, so that in case you don't have an account yet, for example, you'll be able to get additional info about our services, or we will assist you with less demanding tech issues. The other two options are for solely tech matters or everything which is more time-consuming because it is much easier track the dialogue between you and our technical support crew. The guaranteed maximum response time for them is merely one hour, the regular one - 15-20 minutes, so you will not need to wait for an entire day so as to receive assistance as you may need to do with other providers.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server through our company, you can get in touch with us 24/7 for any server-related issue or forany problems and / or questions with regard to the pre-installed software your server comes with. If you haven't obtained your VPS server package yet, you are able to learn much more about our services by giving us a call or through our live chat service. For more tech issues, you can send an e-mail message or open a ticket via your billing Control Panel and you will get support within a maximum of an hour no matter the time of the day, even on holidays and weekends. The typical reply time usually doesn't exceed 30 minutes. If you need assistance with third-party software, you can reap the benefits of the Managed Services upgrade that you can add to each VPS plan and our admins will help you with any installation or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we provide feature 24/7 support via numerous means of communication and with a 1-hour max response time guarantee. If you want to find out more about the plans or you have any kind of general or billing questions, you'll be able to phone one of the local numbers we have around the globe or you can use our live chat service and speak with a live representative. For solely tech difficulties that require assistance from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an email, because all of these channels are more appropriate to keep track of a specific matter. The answer time for them rarely exceeds 30 minutes, which means that you can forget about having to wait for a full day in order to receive assistance. Our support service is available for any kind of server-related issues, including the pre-installed software. In case you need assistance for third-party apps, you can consider acquiring the Managed Services upgrade that we offer for all the plans.