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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is click the Help button, which is present on each page. A context menu will show up. It includes detailed information about all the operations that you can perform on that particular page. Each pop-up window opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide range of educational videos describing how to work with our hosting Control Panel. They're created for those of you who would like to see how things are being done rather than just reading articles. Thus, anyone can quickly get to know our web hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you are looking for, have a glance at our comprehensive Frequently Asked Questions section, which covers questions asked by actual users and provides real solutions. We periodically update our Frequently Asked Questions database with new entries so as to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions database either, we have a fantastic team of customer service technicians available 24x7 and ready to assist you with any problem. Each trouble ticket you open will be replied to in less than one hour (the average support ticket response time is only 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 51115

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com